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At Oh, Paw-lease, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or interact with us.
What information we collect
We collect the following types of personal information:
a) Information You Provide:
- Name
- Email address
- Phone number (optional)
- Shipping and billing address
- Payment details (processed securely via third-party platforms like Stripe or PayPal)
- Order details
- Any other info you voluntarily provide (e.g. social media tags, reviews)
b) Information Collected Automatically:
- IP address
- Device type and browser
- Website usage (e.g. pages visited, time on site)
- Cookies and tracking pixels (see Section 6)
How we use your information
We only use your personal data when we have a valid legal basis. This includes:
- To process and deliver your order
- To communicate with you about your order or respond to your inquiries
- To send marketing emails (only if you’ve opted in)
- To improve our website and customer experience
- To comply with legal obligations
How we share your information
We never sell your data. We may share your information with trusted third parties for the following purposes:
- Shopify: our website platform
- Payment processors: like ClearPay, Klarna
- Email services (for newsletters)
- Shipping partners: like Royal Mail or couriers
- Analytics tools: like Google Analytics (anonymous data only)
All third parties are required to protect your information and only use it for specified purposes.
How we store and protect you data
We take appropriate security measures to prevent loss, misuse, or unauthorised access to your data.
- Our website uses SSL encryption
- Access to your data is limited to authorised individuals
- We do not store credit/debit card information on our servers
Cookies and tracking
Our site uses cookies to improve functionality and provide a better user experience.
Types of cookies used:
- Essential cookies: Required for basic site functionality
- Analytics cookies: Help us understand visitor behaviour
- Marketing cookies: Used for targeted advertising (e.g. Facebook Pixel)
You can control cookies through your browser settings or by using our cookie banner.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data (right to be forgotten)
- Withdraw consent for marketing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, contact us via www.ohpawlease.com
How long we keep your data
We retain your data only as long as necessary for the purposes outlined above, unless a longer retention period is required by law (e.g. tax or accounting obligations).
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. Please read their policies separately.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date.
Need help.
If you have any questions about this Privacy Policy or how we handle your data, please contact us