Dog Accessory Disclaimer

It is the customer's/dog owners responsibility to ensure the dog accessory is suitable for their dog, insuring the product fits correctly and does not cause the dog any discomfort. Oh, paw-lease! does not accept any responsibility for ill-fitting accessories. Every dog is different and not one size fits will fit the same breed. If you require help with sizing please contact us.

Like all human accessories, dog accessories are subject to wear and tear and it is the responsibility of the owner to keep an eye on the condition to make sure it is safe for their dog to wear. If any product is showing signs of wear or tear it should not be used on the dog as intended. 

Oh, paw-lease! accessories are suitable for most dogs and for every day use, however if the dog has behavioural issues or are excessive pullers our accessories will have a reduced life span. We will not refund or replace accessories that have been misused or damaged by the dog. 

We cannot take responsibility if the products are damaged by the dog from scratching, biting etc. 

We recommend hand washing all our accessories, but never over 30 degrees. 

Oh, paw-lease! accepts no legal responsibility for the use or misuse of the products sold.

We reserve the right to update our Disclaimers and Policies at any time without notice.

At Oh, Paw-lease, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or interact with us.
What information we collect

We collect the following types of personal information:

a) Information You Provide:

  • Name
  • Email address
  • Phone number (optional)
  • Shipping and billing address
  • Payment details (processed securely via third-party platforms like Stripe or PayPal)
  • Order details
  • Any other info you voluntarily provide (e.g. social media tags, reviews)

b) Information Collected Automatically:

  • IP address
  • Device type and browser
  • Website usage (e.g. pages visited, time on site)
  • Cookies and tracking pixels (see Section 6)
How we use your information

We only use your personal data when we have a valid legal basis. This includes:

  • To process and deliver your order
  • To communicate with you about your order or respond to your inquiries
  • To send marketing emails (only if you’ve opted in)
  • To improve our website and customer experience
  • To comply with legal obligations
How we share your information

We never sell your data. We may share your information with trusted third parties for the following purposes:

  • Shopify: our website platform
  • Payment processors: like ClearPay, Klarna
  • Email services (for newsletters)
  • Shipping partners: like Royal Mail or couriers
  • Analytics tools: like Google Analytics (anonymous data only)

All third parties are required to protect your information and only use it for specified purposes.
How we store and protect you data

We take appropriate security measures to prevent loss, misuse, or unauthorised access to your data.

  • Our website uses SSL encryption
  • Access to your data is limited to authorised individuals
  • We do not store credit/debit card information on our servers
Cookies and tracking

Our site uses cookies to improve functionality and provide a better user experience.

Types of cookies used:

  • Essential cookies: Required for basic site functionality
  • Analytics cookies: Help us understand visitor behaviour
  • Marketing cookies: Used for targeted advertising (e.g. Facebook Pixel)

You can control cookies through your browser settings or by using our cookie banner.
Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data (right to be forgotten)
  • Withdraw consent for marketing
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact us via www.ohpawlease.com
How long we keep your data

We retain your data only as long as necessary for the purposes outlined above, unless a longer retention period is required by law (e.g. tax or accounting obligations).
Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. Please read their policies separately.
Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date.
Need help.

If you have any questions about this Privacy Policy or how we handle your data, please contact us